DELIVERY

We know you want your products ASAP! We aim to process and ship online orders within 1 to 2 business days of receipt (excluding weekends and holidays).

AUSTRALIA DELIVERIES

$9.95.00 – Express Shipping Australia Wide (standard delivery 2-7 business days). We use Australia Post express EPARCEL for all our local deliveries. For customer reference, all orders will be provided with a tracking number once the order is despatched.

If you would like your order to be left at your door or in your mailbox, please email us at customersupport@mslova.com giving us authority to do so.

Please note that if you choose this option, we cannot be held responsible if the parcel goes missing. Deliveries within Australian major cities can arrive within 1-3 business days from the date of order. Some rural areas can take up to 5 business days. Orders placed on weekends or Public Holidays will be processed and dispatched on the next business day.

***FREIGHT FREE ORDERS OVER $65***

If your order is over $65 you will receive complimentary shipping. All orders received before 1 pm (AEST) are dispatched at latest the next business day and delivered within 2-7 business days. All orders are fully traceable and a tracking notification will be emailed to you as soon as your order is dispatched.

INTERNATIONAL DELIVERIES

Flat-rate of $30 for ALL INTERNATIONAL ORDERS! We express ship all our International orders with DHL Express Courier International. Depending on the country, it should take an estimated 3-10 business days for delivery to metropolitan areas of major cities. You will be emailed a Tracking Number once your order has been shipped.

 

Please be aware that International orders may incur a customs or an import duty fee. You are responsible for payment of these fees. These fees are different for all countries. Please contact your local custom offices for further information. If your order is urgent or you have any other queries, please contact customersupport@mslova.com.

 

** At this stage, only retail products are shipped internationally, however, if you are interested in using Ms.Lova Professional, contact us at info@mslova.com to join #mslovatan!

Returns

Changed your mind? That’s okay. We accept returns of unused and unopened items (in their original packaging) within 15 days of delivery.

 

Please return all items to Ms.Lova, 4/16 Phillips St., Spring Hill QLD 4000, and include your name, address, phone number, reason for return and how you paid for your item. Refunds exclude any shipping costs and you are responsible for return shipping charges. Due to the nature of the products and for hygiene reasons, we absolutely cannot accept opened or used products. If a returned product appears used, we will not be able to issue a refund.